Frequently Asked Questions (FAQs)

We have made sure our customers can be able to determine their sizes for various items using our size guide that is provided under each product. This has all instructions on how to determine the size and obtaining measurements.

Some of our items are made on order in order to meet your expectations and specific requests and to ensure efficiency in production.

Yes we have a shop at Old Nation House on Tom Mboya Street in Nairobi. Shop A42, 1st Floor. You are welcome to visit. 

You can get a replacement or a refund based on our shipping and return policy.

1. Navigate to to all products or search for the item 
2. View it by touching the eye icon 
3. Select size 
4. Select color 
5. Add to cart 
6. Proceed to check out
7. Incase you have specific details you want us to take note indicate on the box provided. 
8. Fill in your delivery details 
9. Pay and submit the order. 

Yes we do but shipping cost is on the customer 

We ship countrywide in Kenya.

Within Nairobi, we do home deliveries, office deliveries or you can pick your order in our store.

Outside Nairobi we ship at the customer's cost using: 

• Bus services 
• G4S courier 
• Wells courier 

depending on the customer's preference. 

Creating a customer account provides you with the following benefits that ordinary customers do not have:

• You are enrolled on our loyalty program where you get loyalty points for every purchase. These points are redeemable on our website.
• You can save your cart forever! Just log in, shop, log out and when you log back in again, your cart will be right how you left it.
• You can create a wish list until you're ready to buy.
• You have access to our referrals program where you get crazy discounts for inviting your friends to GRP.

It takes 2 to 3 working days from when an order is placed to when it is delivered or ready for pick up. Orders being shipped outside Nairobi may take upto a week to deliver.

For urgent orders, please visit our shop or contact us for assistance.